QFR No - 8000853856
Defect Details
| NC No. | 8000853856 |
| NC Date | 05/12/2023 |
| NC Submission Date | |
| Part No. | S2HT52107B |
| Part Name | OUTER SPRING K0PG |
| Supplier Name & Code | 101236-SUMA SPRINGS PRIVATE LIMITED |
| ETL Plant | 1146-ETL Suspension Narasapura |
| Defect Details | MIX UP OTHER MODEL-NOT USING K0PG MODEL MIX UP AT SUMA END |
1. Problem Description
| Defect Description | wrong part supplied not using K0PG rear model ( Mix up at supplier end ) |
| Detection Stage | Inprocess |
| Problem Severity | Fitment |
| NG Quantity | 1 |
| Is Defect Repeatative? | Yes |
| Defect Sketch / Photo | sfiqcryk235brvcvwblawxhc.gif |
Supplier Communication Details
| Quality Head Email ID | qc@sumasprings.com |
| Plant Head/CEO Email ID | vp@sumasprings.com |
| MD Email ID |
2. Stock Details & action taken for NG parts
| Location | ETL End | Warehouse | Transit | Supplier FG | Supplier WIP | Total |
|---|---|---|---|---|---|---|
| Total Qty |
100
|
0
|
0
|
0
|
0
|
100
|
| Check Qty |
100
|
0
|
0
|
0
|
0
|
100
|
| NG Qty |
1
|
0
|
0
|
0
|
0
|
1
|
| Scrap | 1 |
| Rework | 0 |
| Under Deviation | 0 |
| Containment Action |
|---|
| Awareness created to the packing team, Segregated at Customer end as well as Suma End |
3. Process Flow
| Process Flow Description |
|---|
| COILING+TEMP1+GRINDING+SHOTPEEENING+TEMPERING2+SCRAGGING +BEND CHECK AND OILING+PDI+PACKING AND DESPATCH |
4. Process Details
| Process / Operation | Packing |
| Outsource | No |
| Machine / Cell | Manual |
| Machine / Cell No. | Manual |
5. Problem Analysis
| Type | Possible Cause | Fact Verification | Jud |
|---|---|---|---|
| Method | .During Packing left over parts of similar parts mixup | verifed leftover parts kept in packing stage | O |
6. Inspection Method Analysis (Current)
| Inspection Method | Other |
| Other Inspection Method | visual & tag identfy |
| Check Point at Final Inspection | Yes |
| Checking Freq. | Sampling |
| Sampling | No |
| Sample Size | IS2500-2k |
7. Root Cause Analysis (Occurance)
| Why 1 | Similar part mix-up |
| Why 2 | mix up during packing |
| Why 3 | during Packing left over parts of similar parts mix-up |
| Why 4 | |
| Why 5 | |
| Root Cause (Occurance) | During Packing left over parts of similar parts mix-up |
Root Cause Analysis (Outflow)
| Why 1 | Similar part mix-up |
| Why 2 | Ineffective awareness for packing personnel |
| Why 3 | |
| Why 4 | |
| Why 5 | |
| Root Cause (Outflow) | During Packing left over parts of similar parts mix-up |
8. Countermeasure ( Occurrence , Outflow & System side Actions )
| Type | Countermeasure Details | Responsibility | Target Date | Actual Date | Status |
|---|---|---|---|---|---|
| Occurance | During Packing left over parts of similar model will be identified and to be return back to storage area | CHANDRAN | 07/12/2023 | 07/12/2023 | Completed |
9. Inspection Method After Customer Complaint
| Change In Inspection System | No |
| Change Details | Nil |
| Inspection Method | Other |
| Other Inspection Method | visual & Tag System |
| Check Point at Final Inspection | Yes |
| Checking Freq. | Sampling |
| Sampling | No |
| Sample Size | IS2500 2K |
10. Evidance of Countermeasure
| Occurance (Before) |
During Packing left over parts kept in the packing area 605_Occurance_Before.pdf |
| Occurance (After) |
During Packing left over parts of similar model will be identified and to be return back to storage area 605_Occurance_After.pdf |
| Outflow (Before) |
Ineffective awareness for packing personnel 605_Outflow_Before.jpeg |
| Outflow (After) |
Awareness created to the packing personnel and impact of part mix up explained 605_Outflow_After.jpeg |
11. Horizontal Deployment
| Horizontal Deployment Required | Yes |
| Applicable Machine / Model / Plant | F1GN01102 |
12. Document Review
| Documents | |
| Specify Other Document | QALERT & AWARENES, |
13. Effectiveness Of Action
| Reviewed Quantity | |
| Reason for submission |