QFR No - 8000862271
Defect Details
| NC No. | 8000862271 |
| NC Date | 07/02/2024 |
| NC Submission Date | |
| Part No. | 520HQ00202 |
| Part Name | ORIFICE VALVE |
| Supplier Name & Code | 100141-ARVIND AUTOMOTIVE (INDIA) PVT. |
| ETL Plant | 1118-ETL E-92,93 Suspension |
| Defect Details | NOT AS PER SPECIFICATION-WRONG MATERIAL(520HQ00502 |
1. Problem Description
| Defect Description | NOT AS PER SPECIFICATION-WRONG MATERIAL (520HQ00502) |
| Detection Stage | Receipt |
| Problem Severity | Aesthetic |
| NG Quantity | 20000 |
| Is Defect Repeatative? | No |
| Defect Sketch / Photo |
Supplier Communication Details
| Quality Head Email ID | automotivearvind@yahoo.com |
| Plant Head/CEO Email ID | automotivearvind@yahoo.com |
| MD Email ID | cheemaarvind@yahoo.in |
2. Stock Details & action taken for NG parts
| Location | ETL End | Warehouse | Transit | Supplier FG | Supplier WIP | Total |
|---|---|---|---|---|---|---|
| Total Qty |
20000
|
20000
|
0
|
25000
|
10000
|
75000
|
| Check Qty |
20000
|
20000
|
0
|
25000
|
10000
|
75000
|
| NG Qty |
20000
|
0
|
0
|
0
|
0
|
20000
|
| Scrap | 0 |
| Rework | 0 |
| Under Deviation | 20000 |
| Containment Action |
|---|
| 1-SHORT QTY SEND TO LOGISTICS TO MAINTAINED ACTUAL PART NUMBER AND LOT QTY ALSO 2- LOGISTICS PERSON VERIFY THE MATERIAL AS PER INVOICE NO WHICH IS ALREADY MENTION IN TAGS AND NUMBER OF BOXES ALSO |
3. Process Flow
| Process Flow Description |
|---|
| BLANKING+PUNCHING |
4. Process Details
| Process / Operation | PUNCHING |
| Outsource | No |
| Machine / Cell | POWER PRESS |
| Machine / Cell No. | PP 05 |
5. Problem Analysis
| Type | Possible Cause | Fact Verification | Jud |
|---|---|---|---|
| Man | Unskilled helper | Operator did not aware about Tags and invoice | X |
6. Inspection Method Analysis (Current)
| Inspection Method | Other |
| Other Inspection Method | Visual |
| Check Point at Final Inspection | Yes |
| Checking Freq. | 100% |
| Sampling | No |
| Sample Size | 100% |
7. Root Cause Analysis (Occurance)
| Why 1 | Wrong parts dispatch 520HQ00502 instead of 520HQ00202 |
| Why 2 | Wrong box pic during dispatch to ETL |
| Why 3 | Loading helper did not check box according to invoice |
| Why 4 | Loading helper did not aware about part number and models also |
| Why 5 | On job training not done |
| Root Cause (Occurance) | On job training not done |
Root Cause Analysis (Outflow)
| Why 1 | Orfice valve 520HQ00202 NG observed at customer end |
| Why 2 | Only sampling number of box verification done at logistics end |
| Why 3 | box qty is not effetive to detect the problem |
| Why 4 | Pass to customer |
| Why 5 | |
| Root Cause (Outflow) | Stock details not veified |
8. Countermeasure ( Occurrence , Outflow & System side Actions )
| Type | Countermeasure Details | Responsibility | Target Date | Actual Date | Status |
|---|---|---|---|---|---|
| Occurance | On job training done | Amol | 08/02/2024 | Completed |
9. Inspection Method After Customer Complaint
| Change In Inspection System | No |
| Change Details | Daily stocks details verify share with Arvind & ETL |
| Inspection Method | Other |
| Other Inspection Method | Manual |
| Check Point at Final Inspection | Yes |
| Checking Freq. | 100% |
| Sampling | No |
| Sample Size | 100% |
10. Evidance of Countermeasure
| Occurance (Before) |
Onjob training not done 674_Occurance_Before.jpeg |
| Occurance (After) |
Onjob training not done 674_Occurance_After.jpeg |
| Outflow (Before) |
Daily stock details not verify 674_Outflow_Before.jpg |
| Outflow (After) |
Daily stocks details verified and shared with Arvind and ETL 674_Outflow_After.jpg |
11. Horizontal Deployment
| Horizontal Deployment Required | Yes |
| Applicable Machine / Model / Plant | Daily stock details verified for each models |
12. Document Review
| Documents | PackingStd |
| Specify Other Document | PACKING STANDARD |
13. Effectiveness Of Action
| Reviewed Quantity | 20000 |
| Reason for submission | Next lot material observed to be Ok as Per Invoice. |